Are you a motivated and energetic inbound customer service professional looking for a rewarding virtual assistant role? We're excited to welcome new virtual assistants to support our Non-Profit client's Inbound Donation Call Center campaign.
Why Join Us?
As part of our virtual team, joining over 1,200 representatives, you'll provide exceptional customer service from the comfort of your home office. Our virtual assistants connect with callers through phone, chat, or text, anticipating and fulfilling their needs with expertise and professionalism.
Who You'll Support:
Our clients include a diverse range of nonprofit organizations such as:
- Nonprofit/Charity TV and Radio stations
- Child welfare agencies
- Veteran support groups
- Spiritual and religious organizations
- Animal advocacy groups
We are also expanding into commercial, consumer, and government sectors, offering you a variety of opportunities to showcase your skills.
Preferred Skills:
- Highly organized and self-motivated
- Excellent phone and people skills
- Intermediate PC proficiency
- Flexible and a team player
- Ability to provide excellent customer service
- Contact center experience is a plus
Earnings:
For inbound phone work, call agents may earn between $0.20 - $0.32 per talk minute depending on the project. Experienced call agents can earn up to $0.35 per talk minute. Occasionally, we may offer other opportunities such as answering emails, working tickets, and providing chat support, all of which pay at different rates.
States We Contract In:
We are currently accepting qualified Virtual Assistants (Independent Contractors) from all US states except CA, DE, MA, LA, SD, WV, WY, and VT.
A $17.99 background check fee applies.
If you're ready to make a difference and deliver outstanding service to a variety of nonprofit organizations, join our team today!
REQUIREMENTS
Minimum of 1 year of experience in a brick-and-mortar call center environment or 6 months of experience in a virtual call center setting.
Excellent verbal communication skills and a clear, professional phone manner.
Ability to multitask and prioritize effectively in a fast-paced environment.
Strong problem-solving skills and the ability to think quickly on your feet.
Proficiency in using call center software and technology.
Strong attention to detail and accuracy in data entry.
Ability to adapt to different client needs and industries.
Reliable internet connection and a quiet workspace conducive to taking calls.
Flexibility to work various shifts as needed, including evenings and weekends.
RESPONSIBILITIES
Answering inbound phone calls promptly and professionally.
Providing accurate information and assistance to callers.
Resolving customer inquiries and issues in a timely manner.
Documenting all interactions and maintaining detailed records.
Escalating complex issues to appropriate channels when necessary.
Following company policies and procedures.
Collaborating with team members to ensure consistent service delivery.
Adhering to client-specific guidelines and protocols.
Meeting performance metrics and targets set by the company.
If you have the required experience and skills to excel in this role, we encourage you to apply and join our dynamic team of Virtual Assistants dedicated to delivering exceptional customer service.
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