Job Description

Position's General Duties and Tasks


In these roles, you will be responsible for:


Taking 30-40 inbound calls per day from members and potential
members 
Verifying proper completion of enrollment and change
documentation.
Ensuring accurate and timely completion of transactions to
meet or exceed client SLAs
Identifying and resolving both regular and non-routine problems
or escalate to more proficient team members
Adhering to attendance, professional conduct and member
confidentiality policies and guidelines
Accepting and implementing coaching and feedback to achieve
individual and team performance goals
Requirements for this role include: 


High School Diploma or equivalent
Ability to work regularly scheduled day shifts Monday - Friday
8:00am to 7:00pm EST and possibly Saturday and Sunday 8:00
AM to 12:00 EST (based on business need)
Ability to work remote with a stable internet connection
Attend six week remote training Monday-Friday 8:30-5:00 pm
EST
Noise Free/Distraction Free Workspace
Must be from RI or abutting towns
6+ months of experience in a customer service role where you
had to correspond in writing or over the phone with customers
6+ months of experience in a customer service role where you
had to apply business rules to varying fact situations and make
appropriate decisions
6+ months of experience using a computer with Windows PC
applications that required you to use a keyboard, navigate
screens, leverage internet search engines, and other web based
applications. Microsoft Office suite that required daily usage of
Outlook, Excel and Word
Ability to type 40 WPM
*** The shift timings can be changed as per client requirements.
Additionally, you may have to do overtime (paid) and work on
weekends based on business requirements.
*** All new hires will be required to successfully complete our
Orientation/Process training classes and demonstrate proficiency
of the material

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