Technical Copywriter Job at Q Link Wireless, Dania, FL

Um5TNktKY1pQV0ZiSXVSTGpubFFpOWkrOXc9PQ==
  • Q Link Wireless
  • Dania, FL

Job Description

Technical Copywriter Location Dania, FL :

Q Link Wireless is an internet-based company with over 2.5 million customers, our company's mission is to wirelessly connect people to their world, regardless of their income. We are fulfilling this vision by consistently providing reliable, economical, and high-quality cell phone service to qualified low-income individuals within the United States.

This is a full-time in-house position based in Dania.

Q Link Wireless is seeking an adaptable and reliable "Technical Copywriter" who will work closely with our lead Technical Writer to produce clear and concise documentation that contributes to the overall success of the company's goals.

The ideal candidate will be responsible for creating and writing various types of user documentation, including how-to guides, manuals, references, or instructions. This candidate should have strong communication skills which enable them to explain complicated concepts in a simple manner. For consumer insight purposes, this individual will also meet with customer service channel managers frequently in order to understand the content needed for output.

Although the position reports to the Lead technical writer, the selected candidate may provide content writing support to other departments.

Duties and Responsibilities

  • Write and update customer-facing online help systems, user guides, reference guides, chat canned responses, email templates, IVR, troubleshooting guides, and other technical documentation.
  • Develop a strong technical understanding of our channels and all services offered.
  • Continuous improvement of technical documentation based on customer and department feedback.
  • Collaborate with cross-functional teams.
  • Follow project schedules and deadlines.

Qualifications & Experience

  • Bachelor's degree in a related area such as English, Communications, Journalism, etc.
  • Minimum 3 years of technical writing experience in a business environment.
  • Proficiency in using Microsoft Office (Word, Visio, Excel, PowerPoint, Outlook), WordPress, Dreamweaver, and Adobe RoboHelp.
  • Familiar with Help Authoring tools.
  • Experience in software documentation development a plus.
  • Knowledge of Web navigation and Web mapping is a plus.
  • Familiarity with structured writing, and industry-standard technical writing conventions.
  • Flexibility to thrive in a deadline-driven environment with minimal supervision.
  • Strong analytical, organizational, and problem-solving skills required.
  • Sharp attention to details.
  • A proven track record of being able to plan, prioritize, and deliver assigned projects on time.

Requirements:

  • Work samples or a working link to your current online portfolio.

Benefits:

  • Compensation based on experience.
  • Health, Dental, Vision, and Life Insurance.
  • PTO.

Job Type: Full-time

Benefits:

  • Dental insurance
  • Health insurance
  • Life insurance
  • Paid time off
  • Parental leave
  • Vision insurance

Schedule:

  • 8 hour shift
  • Day shift
  • Monday to Friday
  • No weekends

Ability to commute/relocate:

  • Dania, FL 33004: Reliably commute or planning to relocate before starting work (Required)

Education:

  • Bachelor's (Required)

Experience:

  • Technical writing: 3 years (Required)
  • Adobe Dreamweaver: 3 years (Required)
  • Visio: 3 years (Required)

Work Location: In person

Job Tags

Full time, Relocation, Shift work, Day shift, Monday to Friday,

Similar Jobs

ETCH Transport Company Inc.

FedEx Package Delivery Driver Job at ETCH Transport Company Inc.

 ...CDL great to have, but NOT required Part Time and Full Time Drivers Wanted ETCH Transport Company in Central AR partners with FedEx Ground to effectively and efficiently deliver packages to business and residential customers. We have an immediate need for multiple... 

CyberCoders

Tax Preparer - Enrolled Agent - EA, 1040'S, Team Player Job at CyberCoders

 ...an upbeat, high energy, and well respected tax and financial firm located on Madison's East side. We're seeking a tax preparer/ enrolled agent to join our casual firm and help with our ever growing clientele! No CPA required! We're looking for someone who can process... 

American Income Life: AO - Marqus Freeman

Fully Remote with Flex Schedule Job at American Income Life: AO - Marqus Freeman

 ...Our company has moved to 100% virtual, work-from-home positions. This position allows you to earn an incredible living without sacrificing...  ...succeed What you can expect: Flexible Schedule with Weekly Pay 100% Remote Position Weekly Trainings lead by Top... 

Árdana Food & Drink

Waiter/Waitress Job at Árdana Food & Drink

We are looking for experienced and dynamic servers and bartenders to join our team. We pride ourselves on creating a warm and inviting atmosphere for our guests, and we are looking for individuals who share the same passion for customer service. Responsibilities for Servers...

Spade International Group

Marketing Assistant Entry Level Job at Spade International Group

Marketing Assistant Entry Level Location Metairie, LA : We are seeking a Marketing Associate to join our team! As our Marketing Assistant, you will be working closely with one main client account, following up on leads, increasing consumer bases, and working towards overall...