Job Description

Social Media Coordinator

Chick-fil-A Crossroads Center - St. Cloud, MN

Directly Reports to: Owner/Operator & Executive Director

Collaborating Team:

• Catering Coordinator
• Outside Sales Coordinator 
• Social Media Coordinator
• Recruiting Coordinator

Provides Leadership to: Back of House and Front of House Leaders

Back of House and Front of House Team Members

Pay rate: $16.00-$17.00 per hr depending on experience

Goal: To show off our team, align our visual brand with our internal values, and grow Chick-fil-A App usage by utilizing Instagram and Facebook to engage with our community. 

Requirements:

• Must have strong current and demonstrable skill set in social media and technology via a variety of social media platforms
• Must have evidence of content creation that would meet our expectations for professionalism and creativity
• Must have a high school diploma, but college degree (completed/in progress) preferred

Key Characteristics:

• Highly organized, strong planning & project management skills
• Attention to detail, ability to keep proper records & plan appropriate and timely Social Media content
• Pleasant personality with strong leadership & communication skills
• Ability to multi-task & delegate responsibility

Key Expectations:

• Embody & share Chick-fil-A Crossroad's Mission, Vision, Values, & Chick-fil-A’s Corporate Purpose to your team
• Embody Chick-fil-A Corporate Purpose to be a faithful steward of our resources and our people, and to be a positive influence on your team
• Cultivate a culture of EXCELLENCE (Food Safety, Quality, Cleanliness), OWNERSHIP & TEAMWORK
• Develop, implement and manage our social media strategy
• Manage and oversee all social media content
• Define and measure social media Key Performance Indicators
• Measure the success of each social media campaign
• Budget for social media and Google Ad’s boosts
• Self-motivated and goal driven
• Ensure social media messages align with overall business timing and strategy
• Work closely with Community Relations Coordinator to plan events
• Work with Chick-fil-A, Inc. to ensure content aligns with the Chick-fil-A Brand
• Monitor social media engagement
• Engage daily with guests via social media platforms
• Post minimum 4x/week
• Create and use engaging and professional text, image and video content
• Meets monthly with the Direct Reports and Teams
• Meets bi-weekly with the Marketing Coordinator
• Meets weekly with the Director of Sales and Brand Growth

Hourly Expectations: Hours are flexible. Coordinator will also assist during occasional peaks to assist team members and leaders. This is typically a part time role 10-15 hours per week including operational hours however more hours can be available as needed. 

Working at a Chick-fil-A® restaurant is more than a job – it’s an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.

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