Job Description

The  Palmer House a Hilton Hotel is looking for a dedicated and ambitious  Security Supervisor (3rd Shift)to join and lead the Security Team! 

In recent years the historic Chicago hotel, Palmer House has undergone a huge renovation to ensure that it includes all of the conveniences and comforts our 21st century guests expect while also preserving our significant history. Clearly “the Chicago hotel the world knows best” has positioned itself for the next era in downtown Chicago accommodations–and the next generation of Palmer House Hilton with a hip and historic outlook. Palmer House consists of 1,641 guest rooms and suites. 

Apply in minutes, right from your phone! 

What are you waiting for? Apply now to join one of Fortune's Top 2 Best Companies to Work For! Hilton provides wonderful benefits, travel discounts, and the best opportunities for growth with Hilton's continuously growing company!

Here are some perks you can enjoy when joining our team:

• Access to your pay when you need it through DailyPay
• Career Growth & Development
• The Go Hilton travel discount program
• Competitive wellness benefits
• Team Member Resource Group
• Recognition and rewards programs
• And so much more

What will I be doing?

As a Security Supervisor, you would be responsible for assisting with the daily supervision and training of Security Officers/Guards to ensure the safety of guests and team members and the security of the hotel and property in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:

• Patrol the interior of and the perimeter of the hotel and the property to observe and identify potential safety risks, security risks and undesirable conditions
• Coordinate and lead response to emergency situations including, but not limited to, safety hazards, fires, medical emergencies and threats to life and/or property
• Promote safe work practices
• Assist in monitoring and developing team member performance to include, but not limited to, providing supervision, assisting with evaluations, training, scheduling and assigning work and delivering recognition and reward
• Initiate preliminary investigations into incidents and write reports and ensure accuracy of necessary documentation
• Respond to guest inquiries and requests and resolve guest issues in a timely, friendly and efficient manner
• Perform duties of a Security Officer, as needed

What are we looking for?

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

• Hospitality - We're passionate about delivering exceptional guest experiences.
• Integrity - We do the right thing, all the time.
• Leadership - We're leaders in our industry and in our communities.
• Teamwork - We're team players in everything we do.
• Ownership - We're the owners of our actions and decisions.
• Now - We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes:

• Quality
• Productivity
• Dependability
• Customer Focus
• Adaptability

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands .  Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.  And, our amazing Team Members are at the heart of it all!

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