Job Description

• Develop and implement quality control standards and procedures to ensure compliance with regulatory requirements and meet customer expectations.
• Lead and manage the quality control team, providing guidance, training, and performance feedback.
• Foster a culture of continuous improvement and quality consciousness within the team.
• Design and implement inspection and testing protocols to identify defects and deviations.
• Collaborate with production and other departments to integrate quality control measures into the manufacturing or service delivery processes.
• Conduct regular quality audits to assess the effectiveness of existing quality control processes and identify areas for improvement.
• Analyze quality data and trends to identify root causes of defects and implement corrective actions.
• Utilize statistical methods to monitor and improve product or service quality.
• Communicate quality control expectations to all relevant personnel and ensure understanding and compliance.
• Collaborate with suppliers to establish and maintain quality standards for incoming materials.
• Stay informed about industry regulations and standards, ensuring that the organization remains in compliance.
• Monitor customer feedback and address quality concerns promptly.
• Work with customer support and sales teams to understand customer needs and expectations.

• Collaborate with senior management to develop and implement a continuous improvement strategy aligned with organizational goals and objectives.
• Conduct thorough assessments of existing processes to identify inefficiencies, bottlenecks, and areas for improvement.
• Utilize Lean, Six Sigma, or other relevant methodologies to streamline processes and enhance overall efficiency.
• Lead cross-functional teams in implementing improvement projects, ensuring timely completion and sustainable results.
• Develop project plans, set milestones, and track progress to achieve targeted outcomes.
• Design and deliver training programs to enhance the skills and knowledge of employees in continuous improvement methodologies.
• Foster a culture of innovation, collaboration, and accountability at all levels of the organization.
• Utilize data analysis tools to identify trends, root causes of issues, and opportunities for improvement.
• Establish key performance indicators (KPIs) to measure the success of improvement initiatives.
• Implement effective change management strategies to ensure the successful adoption of new processes and practices.
• Communicate changes transparently and address concerns to promote a positive and adaptive work environment.
• Work closely with department heads and teams to gather insights, feedback, and input for improvement initiatives.
• Foster collaboration and knowledge-sharing among different departments and teams.
• Conduct benchmarking activities to stay informed about industry best practices and incorporate relevant innovations into the organization’s processes.

• Proven experience in quality control, with at least 10 years in a managerial role.
• NQ1 experience / certification is preferred. May consider ISO 9001 experience.
• Strong knowledge of quality management systems and methodologies.
• Excellent leadership, communication, and interpersonal skills.
• Analytical mindset with proficiency in data analysis tools.
• Excellent interpersonal skills to communicate effectively across the organization.

• Bachelor’s degree in quality management, engineering, or a related field, or an equivalent combination of education, training, and experience.
• Certification in Quality Management (e.g., Six Sigma).

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