Job Description

McDonald’s is proud to be one of the most recognized brands in the world, with restaurants in over 100 countries that serve 70 million customers daily. We continue to operate from a position of strength. Our updated growth strategy is focused on staying ahead of what our customers want and realizing further growth potential. Our relentless ambition is why McDonald’s remains one of the world’s leading corporations after almost 70 years. Joining McDonald's means thinking big and preparing for a career that can have influence around the world.

At McDonald’s, we see every day as a chance to create positive impact. We lead through our values centered on inclusivity, service, integrity, community and family. From support of Ronald McDonald House Charities to our Youth Opportunity project and sustainability initiatives, our values keep us dedicated to using our scale for good: good for our customers, people, industry and planet. We also offer a broad range of outstanding benefits including a sabbatical program, tuition assistance and flexible work arrangements.

We are enjoying the flexibility of a hybrid work model, in which employees spend part of their week connecting with co-workers in our state-of-the-art headquarters. Located in the booming West Loop of downtown Chicago, it's set up to be a global hub that cultivates collaboration:

• Take a class at Hamburger University
• Sample future items in our Test Kitchen
• Utilize the latest technology to connect with your team around the globe

We are an equal opportunity employer committed to the diversity of our crew members, staff, operators, and suppliers. We promote an inclusive work environment that creates feel-good moments for everyone.

Job Description

Leads the design, pilots, deployment, and ongoing execution and maximization of restaurant employee-facing technologies and initiatives aligned to attracting, hiring, onboarding and orientation programs aimed at continuously improving the experience of crew and managers in U.S. McDonald’s-brand restaurants.

• Manages timelines, resourcing, vendors (such as McHire powered by Paradox), and stakeholder engagement plans to pilot, deploy, and maximize multiple workstreams supporting the People initiatives.
• Collaborates closely with the broader U.S. People team to develop iterative short-term plans, product roadmaps and manage project transitions.
• Monitors program KPIs and success metrics and gleans insights for the overall program strategy and ongoing execution.
• Partners closely with vendors and global teams to align employee experience strategies and advise on scalability of key technologies and/or initiatives.
• Integrates program elements into existing structures, within the People function as well as adjacent teams (e.g., U.S. Operations).
• Builds feedback collection systems to understand end-user experiences, highlights pain points and communicates with initiative stakeholders to confirm or evolve practices and builds workplans to implement changes .
• Collaborates with owner/operators, internal, and cross-functional stakeholders to understand needs and ensure communication, training and other support is provided to drive initiative adoption, effective use, and positive user sentiment.

Qualifications

• Strategic leader with deep understanding of employee experience strategies, processes, able to identify needs and craft solutions to address them at scale.
• Ability to manage multiple projects in parallel with thoughtful prioritization, attention to detail, working collaboratively with teams and as an individual contributor to achieve program objectives.
• Adapts to changes in priorities with ease, comfortable working “in the gray” while defining the way forward.
• Strong presentation, influencing, and facilitation skills to educate and inform key stakeholders at varying levels of seniority.
• Demonstrated experience collaborating cross functionally with a variety of stakeholders, supported by strong interpersonal skills and an aptitude for building rapport.
• Ability to shift project direction and priorities quickly to drive maximum program impact.
• Demonstrated ability to work in a matrix environment.
• Keen understanding of labor landscape and demographic shifts.
• Opportunity to manage a part-time and/or full-time resource to support various program workstreams.
• Experience working with third party vendors preferred.
• Enterprise-level project management experience required.

Additional Information

McDonald’s is an equal opportunity employer committed to the diversity of our workforce. We promote an inclusive work environment that creates feel-good moments for everyone. McDonald’s provides reasonable accommodations to qualified individuals with disabilities as part of the application or hiring process or to perform the essential functions of their job. If you need assistance accessing or reading this job posting or otherwise feel you need an accommodation during the application or hiring process, please contact mcdhrbenefits@us.mcd.com . Reasonable accommodations will be determined on a case-by-case basis.

McDonald’s provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to sex, sex stereotyping, pregnancy (including pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), race, color, religion, ancestry or national origin, age, disability status, medical condition, marital status, sexual orientation, gender, gender identity, gender expression, transgender status, protected military or veteran status, citizenship status, genetic information, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Nothing in this job posting or description should be construed as an offer or guarantee of employment.

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