Job Description

Position Overview:

The Primary responsibilities of the Housekeeping Training Manager is to train and develop the housekeeping department team members in all housekeeping policies and procedures. They are also responsible for developing and implementing comprehensive training programs for our housekeeping staff to ensure high standards of cleanliness, efficiency, and guest satisfaction. The Housekeeping Training Manager plays a crucial role in enhancing the skills and knowledge of our housekeeping team, contributing to the overall success of our property.

All duties are to be performed in accordance with departmental and The Venetian Resort’s policies, practices, and procedures.

Essential Duties & Responsibilities:

• Design, implement, and continuously improve housekeeping training programs to cover essential skills, procedures, and guest service standards.
• Develop training materials, manuals, and resources that align with industry best practices and the specific needs of the property.
• Facilitate the onboarding process for new housekeeping team members, ensuring they are equipped with the necessary tools, skills, and knowledge to perform their duties effectively.
• Conduct ongoing training sessions to address new procedures, equipment, and industry advancements, keeping the housekeeping team up to date.
• Develop and implement systems for evaluating the performance of housekeeping team members and identifying areas for improvement.
• Provide constructive feedback to housekeeping team members, offering coaching and support to enhance their performance and professional development.

Additional Duties & Responsibilities:

• Work closely with the housekeeping team to maintain high cleanliness and hygiene standards, conducting regular inspections and addressing any issues promptly.
• Collaborate with other departments to ensure seamless coordination and communication regarding training needs and standards.
• Partner with Learning & Develop team to ensure consistency in training practices and programs.
• Stay informed about industry regulations, safety standards, and compliance requirements, ensuring all training programs align with legal and ethical guidelines.

Additional Duties & Responsibilities:

Additional Duties & Responsibilities:

Company Standards of Conduct

All The Venetian Resort Team Members are expected to always conduct and carry themselves in a professional manner. Team Members are required to observe the Company’s standards, work requirements and rules of conduct.

Minimum Qualifications:

• A minimum of two (2) years’ experience as a housekeeper and 5 years management experience at 4 or 5-star property preferred.
• Experience in developing and implementing housekeeping or similar training programs preferred.
• Proven experience in housekeeping management or a similar role within the hospitality industry.
• Strong knowledge of housekeeping procedures, cleaning techniques, and industry best practices.
• Maintain complete knowledge at all times of OSHA standards and Regulations, including all safety Standards and Evacuation procedures.
• Experience with operations in a unionized environment preferred.
• Knowledge of Collective Bargaining Agreements preferred.
• Excellent communication and interpersonal skills.
• Ability to create engaging and effective training materials.
• Experience with performance evaluation and feedback processes.
• Detail-oriented with a commitment to maintaining high standards of cleanliness.
• Familiarity with relevant software and tools for training management.

Physical Requirements:

• Physically access all areas of the property and drive areas with or without reasonable accommodation.
• A bility to lift or carry a minimum of fifty (50) pounds, unassisted, in the performance of specific tasks assigned.
• Must be able to withstand prolonged standing, stretching, bending, and kneeling without restriction, work indoors and exposed to various environmental factors such as, but not limited to CRT fatigue, noise, dust, cigarette smoke.
• Must be able to work in a fast-paced, busy, and somewhat stressful environment and maintain physical stamina, proper mental attitude while dealing effectively with guests, management, team members, and outside contacts while working under pressure and meeting deadlines.

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