Job Description

Position: Field Implementation Specialists

Location: Can sit in any major city within 50 miles from airport; 100% travel

Openings : 10

Duration: Contract (can be on contract up to 3 years with possibility of extension or FTE move)

Job Description:

Field Implementation Specialist

The Position

A healthier future. It’s what drives us to innovate. To continuously advance science and ensure everyone has access to the healthcare they need today and for generations to come. Creating a world where we all have more time with the people we love.

The Field Implementation Specialist is an entry-level, national position that serves as the primary liaison representative providing post-sales customer support during the installation, implementation, and training of clinical chemistry and immunoassay analyzers/ instruments, such as Cobas Pro and Cobas 8000, at customer sites.

You will be mentored to provide highly visible, self-supervised, self-directed, and extensive onsite advisory customer support. While some job tasks may be performed remotely, this is a field-based, national role which requires 95% travel to client sites, including overnight travel Mon-Fri every week. Additionally, you will need to currently reside within 50 miles from a major, metropolitan airport in the US since relocation benefits are not provided.

The Opportunity

• Learns and provides entry-level support as the primary liaison/customer support representative throughout each customer implementation
• Validates analyzer installations
• Identify training gaps by assessing customers' organizational structure, analyzers/instruments, workflow, and current knowledge/experience
• Develops and delivers training to customers on Roche platforms, processes and expectations, including planning and coordination for implementation
• Provides first-level and problem solving of issues that arise for customers during the lifecycle of the solution; refers only the most complex issues to higher levels
• Identifies opportunities for new system consumables for clients (i.e. reagents, primary antibodies, bio-markers, software)
• This is a field based role

Who You Are

• Associate’s degree in Medical Technology, Information Technology, Computer Science, or Clinical Laboratory Sciences  AND
• 3 years previous experience in a clinical laboratory or IT support in a clinical lab environment
•  

Preferences

• ASCP certification
• Ability and willingness to rapidly gain and apply new knowledge, solutions, and skills for chemistry and IT solutions
• Effective customer communication skills (written and verbal), positive attitude, helpful customer interaction, and fostering of strong internal and external customer relationships
• Effective time-management, organization, and prioritization skills
• Ability to work as a field-based individual contributor with independence and autonomy

Field Implementation Specialists Indianapolis, IN

For over 16 years, Medasource has established and maintained relationships that are designed to meet your IT staffing needs. Whether it’s contract, contract-to-hire, or permanent placement work, we customise our search based upon your company’s unique initiatives, culture and technologies. With our national team of recruiters placed at 21 major hubs around the nation Medasource finds the people best-suited for your business. When you work with us, we work with you. That’s the Medasource promise.

Medasource is an equal opportunity employer that does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth, lactation and related medical conditions), gender identity or gender expression, sexual orientation, marital status, military service and veteran status, physical or mental disability, protected medical condition as defined by applicable state or local law, genetic information, or any other characteristic protected by applicable federal, state, or local laws and ordinances.

Benefits & Perks:

Medasource offers competitive medical, dental, vision, Health Savings Account, Dependent Care FSA, and supplemental coverage with plans that can fit each employee’s needs. We offer a 401k plan that includes a company match and is fully vested after you become eligible, paid time off, sick time, and paid company holidays. We also offer an Employee Assistance Program (EAP) that provides services like virtual counseling, financial services, legal services, life coaching, etc.

Pay Disclaimer:

The pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

JO-2407-148059

Job Tags

Holiday work, Permanent employment, Contract work, Local area, Remote job, Relocation, Night shift,

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