Job Description

Welcome to Pyramid Global Hospitality, where people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships.

Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers.

Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences.

Welcome to the New West Palm Beach Autograph Collection Resort, a distinguished new property in the Pyramid Global Hospitality portfolio set to open this year as a 4-Diamond resort. Located in the heart of West Palm Beach, our resort will feature 150 elegantly designed rooms and villas, multiple exquisite restaurants, a world-class spa, and a stunning golf course. This isn't just a place to work; it's a dynamic and rewarding experience.

At West Palm Beach Autograph Collection Resort, we pride ourselves on providing exceptional service and creating memorable experiences for our guests. As a member of our team, you'll have the opportunity to work in a supportive and inspiring environment, surrounded by the beauty and energy of West Palm Beach. We offer various positions across various departments, including guest services, food and beverage, housekeeping, spa and wellness, sales and marketing, and more.

Joining our team means joining a close-knit community that values teamwork, professionalism, and a passion for delivering outstanding service. We provide comprehensive training programs to ensure our employees have the skills and knowledge to excel. If you are a dedicated and enthusiastic individual with a passion for hospitality, we invite you to explore the exciting career opportunities at the New West Palm Beach Autograph Collection Resort. Take the first step towards a rewarding career by applying today!

The Executive Housekeeper oversees the housekeeping and laundry departments, ensuring that the hotel's guest rooms, public areas, and facilities meet the highest standards of cleanliness, comfort, and aesthetics. This role involves managing a large team, maintaining inventory, and working closely with other departments to provide an exceptional guest experience.

• Lead, coordinate, and supervise a team of over 100 housekeeping and laundry staff.
• Recruit, train, and evaluate staff to ensure high performance and adherence to hotel standards.
• Develop work schedules and assign duties to optimize efficiency and productivity.
• Conduct regular inspections of guest rooms, public areas, and hotel facilities to ensure they meet the hotel's cleanliness and aesthetic standards.
• Implement and monitor cleaning protocols and procedures.
• Address and resolve any issues or complaints promptly and professionally.
• Oversee inventory control, ensuring an adequate supply of cleaning materials and guest amenities.
• Manage the department's budget, including revenue forecasting and cost control.
• Maintain records of housekeeping activities and prepare reports as required.
• Ensure compliance with OSHA, ADA, and other health and safety regulations.
• Develop and implement safety protocols to protect staff and guests.
• Work closely with other hotel departments to ensure seamless operations and exceptional guest service.
• Participate in management meetings and contribute to hotel-wide initiatives.

• Bachelor's degree in Hospitality Management, Business Administration, or a related field.
• 5+ years of management experience in a full-service hotel with several hundred rooms.
• Strong leadership and organizational skills.
• Excellent communication and interpersonal abilities.
• Knowledge of housekeeping best practices, inventory management, and safety regulations.
• Ability to work under pressure and resolve conflicts effectively.

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