Job Description

Company Overview: 

Empowering Health, Enriching Lives: True Care’s Enduring Mission

At True Care¹, we stand as a beacon of compassion and excellence in home healthcare. With a profound commitment to enhancing the quality of life for individuals and families, our mission is to provide holistic, personalized care that empowers health and enriches lives.

Every day, we embark on a journey to bring comfort, vitality, and dignity to those we serve. Our mission is driven by a deep understanding of the unique needs and aspirations of each individual under our care. We believe that home is not just a place but a sanctuary where healing and well-being flourish best. Hence, we endeavor to make this sanctuary a haven of health and happiness.

We pledge to create a nurturing environment where our clients and their families feel heard, valued, and supported. Our highly trained and empathetic professionals are not just caregivers but partners in the pursuit of well-rounded wellness. With a focus on open communication, collaboration, and respect, we forge lasting relationships that transcend the boundaries of traditional healthcare.

Our mission is to be a guiding light, illuminating the path toward optimal health and well-being. As we navigate challenges and triumphs together, we remain resolute in our dedication to uplifting lives, one compassionate interaction at a time.

At True Care, we don't just offer home healthcare – we offer hope, healing, and a brighter tomorrow.

Job Summary:

We are in search of a committed and empathetic Clinical Director of Patient Engagement to join our team within an elegant senior living community. Your role will be instrumental in elevating our residents' quality of life through individualized healthcare assistance, orchestrating wellness initiatives, and cultivating a supportive atmosphere.

The perfect candidate will boast a robust sales and operations background, coupled with superb communication abilities and a fervent dedication to advancing comprehensive well-being for older adults. 

This distinctive position places you at the vanguard of seamlessly integrating sales, operations, and healthcare services to enhance the lives of our clients’ residents.

Job Responsibilities:

• Supervise property operations with a focus on promoting health and well-being.
• Craft and present an engaging value proposition aimed at prospective residents and their families.
• Assume the central role of addressing residents' healthcare requirements and inquiries.
• Arrange appointments with medical professionals, specialists, and therapists when necessary.
• Create and execute a comprehensive wellness program designed to cater to individual resident needs and preferences.
• Architect and publicize informative seminars and workshops covering various health-related subjects.
• Maintain consistent, open communication with residents, families, and medical experts, fostering a holistic care ethos.
• Bridge the gap between residents and healthcare providers, dedicatedly championing the desires and choices of residents.
• Offer clear and succinct details about accessible healthcare services and available resources to residents and their families.
• Generate and distribute informative materials concerning health enhancement, illness prevention, and graceful aging.
• Coordinate health evaluations, influenza vaccination drives, and additional initiatives for proactive healthcare.
• Stay current with the latest advancements in senior health and wellness to provide pertinent and precise information.

Job Requirements:

• Valid and active Registered Nurse (RN) license issued by the State of New York.
• Bachelor's degree in Nursing, Healthcare Administration, Social Work, or a related field (Master's degree preferred).
• Proven operations experience in a healthcare, senior care, or wellness-related role, encompassing skilled nursing, assisted living, and hospitality sectors. Previous experience in an upscale or luxury environment is highly desirable.
• Proven sales skills with a track record of effectively presenting and articulating the value proposition. benefits, and services to potential residents and their families.
• Strong interpersonal and communication skills, allowing you to effectively engage with residents, families, healthcare professionals, and operations staff while maintaining a polished and professional demeanor.
• Impeccable appearance and comportment, reflecting the upscale nature of the community and fostering trust among residents, families, and colleagues.
• Knowledge of medical terminology, health promotion, age-related health conditions, and regulatory standards for skilled nursing and assisted living.
• Empathetic and patient-centered approach to caregiving, valuing the dignity and individuality of each resident while consistently upholding a professional attitude.
• Exceptional operations skills in a senior living environment, demonstrating meticulous attention to detail.
• Ability to work collaboratively within a multidisciplinary team and build positive relationships with residents, families, and healthcare professionals while upholding the highest standards of professionalism.
• Proficiency in using technology for record-keeping, communication, and data management, reflecting a tech-savvy and professional approach.
• CPR and First Aid certification preferred.
• Flexibility to work occasional evenings or weekends based on residents' needs, demonstrating a commitment to delivering top-tier service.

True Care provides equal employment opportunities to all employees and applicants for employment without regard to race, religion, color, ethnic origin, gender, gender identity, age, marital status, veteran status, sexual orientation, disability, or any other basis prohibited by applicable federal, state, or local law.

¹ True Care is a licensed Home Care Agency providing services in the New York Metropolitan area.

True Care is a licensed Home Care Agency providing outstanding homecare service in the New York Metropolitan area. Our passionate dedication to our clients sets True Care apart. We work with our clients individually to ensure their satisfaction and comfort with the paraprofessionals caring for them. It is our mission to continue to raise the standard of homecare services. We are committed to providing the highest level of care by maintaining excellence in staff, procedures, and responsiveness. The True Care team is Healthcare professionals who are committed to helping our patients and caregivers experience the most excellent care. Build the career you want, enjoy a healthy work-life balance, and make a powerful impact as you advance in your role. Our agency is always growing, and we welcome candidates capable of steering the team in a positive direction.

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