Call Center Representative- Inbound Job at Familia Dental, Schaumburg, IL

U25LN0w1Y2ZNR1ZiSytGTmlIdFJnOW0xOUE9PQ==
  • Familia Dental
  • Schaumburg, IL

Job Description

WE ARE HIRING FULL-TIME INBOUND AGENTS FOR OUR CALL CENTER AT OUR CORPORATE HEADQUARTERS LOCATED IN SCHAUMBURG, IL.

Familia Dental is looking for friendly faces who are customer-focused and thrive in an active call center environment.

Looking to get your foot in the door in the medical/health field? Are you friendly, goal-oriented and wanting to make a difference in the lives of others? Then keep on reading! This may be the perfect fit for you!

About the Company

Familia Dental is a dental service organization established in 2008 and has grown rapidly. We currently have 40 offices based in 5 different states and over 100 professional dentist ready to provide best in class comprehensive dental services from general dentistry to orthodontics. Our practice exemplifies the core values of quality, honesty, and care in everything that we do. Our company strives in community outreach and internal growth.

What we offer:

  • Employees are eligible to earn a $1,000 monthly bonus and the opportunity to work from home based on their performance each month.
  • Paid time off
  • great culture and people
  • community outreach
  • many possibilities for internal growth and promotions within

Job Description:

The Call Center Inbound Agent ensures every patient calling in for a dental appointment is greeted, listened-to and scheduled in a compassionate, timely and professional manner. This position is our first impression between the company and the patients.

Responsibilities/ Job Duties:

  • provide excellent customer service to all patients calling in
  • Answering phone calls
  • scheduling appointments based on needs of patients and availability of providers
  • assist in answering general inquiries from patients
  • Listen to patients while applying our processes and procedures
  • Looking for solutions to our patients’ challenges

Qualifications/ Skill Sets:

  • Ability to be on time and your shift
  • Strong Computer Skills– Ability to maneuver within multiple computer systems at once
  • Ability to handle multiple tasks and prioritize effectively
  • ability to problem solve
  • Exceptional customer/patient service skills (Customer focused attitude)
  • Excellent professional verbal and written communication and listening skills
  • Ability to read, write, speak and understand information and effectively relay information back to the patient
  • Ability to carry out written or verbal instructions
  • Ability to work in fast paced, patient-focused environment.
  • Detail oriented
  • Organizational and time management skills
  • Ability to recognize and be sensitives to patients' emotions
  • Prior Customer Service/ Call Center experience is strongly preferred but not required

Join our family to be apart of giving back to your community and making a difference every day.

Availability Required:

Working hours: M - F: 9:30 AM – 6:00 PM; Sat 8:00 AM – 4:00 PM

  • Full time - 40 hours a week
  • Saturdays are required for new hires
  • 1 day off during the week

Job Tags

Full time, Shift work, Saturday, 1 day per week,

Similar Jobs

Cymertek

Oracle DBA (Database Administrator) Job at Cymertek

 ...Oracle DBA (Database Administrator) KEY SUMMARY We are seeking a skilled and proactive **Oracle DBA (Database Administrator)** to join our team and take ownership of managing and optimizing our Oracle database systems. In this role, you will ensure the reliability,... 

Liberty Personnel Services, Inc.

Salesforce Business Analyst Job at Liberty Personnel Services, Inc.

 ...Job Details: Salesforce Business Analyst I'm seeking a Salesforce Business Analyst with 3-5 years of Business analysis, requirements gathering, data analysis, and Salesforce experience. If you would like to learn more about this opportunity, please send your resume... 

Compass Group

FOOD SERVICE WORKER (PART TIME) Job at Compass Group

 ...Morrison Healthcare is a leading national food and nutrition services company exclusively dedicated to serving more than 806 hospitals and healthcare systems. Morrison uses the Power of Food to create personalized dining experiences for patients and in their cafs... 

University of Connecticut

Skilled Trades Apprentice - Carpentry, Structural Trades Shop (1 Position: 1st Shift M-F, 7:00 a.m. - 3:00 p.m.) | University of Connecticut Job at University of Connecticut

 ...Skilled Trades Apprentice ? Carpentry University of Connecticut, Facilities Operations, Storrs Campus Salary Range:$48,172.00-$62,909.00 Yearly. Individuals new to state service start at the minimum of the pay plan. Please note, the salary range is increasing... 

Half Price Auto Repair

Store Manager Job at Half Price Auto Repair

 ...satisfaction. We specialize in a wide range of automotive services and repairs, and we are looking for a dynamic and experienced Store Manager to lead our team and drive our business forward.Job SummaryThe Store Manager will be responsible for overseeing the daily...