BDC Customer Service Representative Job at Santa Margarita Ford, Rancho Santa Margarita, CA

UzMyM0s1RVZNR0JlSytKRGozTldodFMzOFE9PQ==
  • Santa Margarita Ford
  • Rancho Santa Margarita, CA

Job Description

Santa Margarita Ford is currently seeking a full-time BDC Service Appointment Coordinator who is comfortable assisting guests over the phone or online to coordinate their vehicle service needs. This is an entry level position for anyone looking to start a career in the automotive business. Here at Santa Margarita Ford, we pride ourselves on being honest, hardworking, and positive and would like that reflected in our team. While prior customer service experience is a plus, we’re really looking for people who want to learn. We strive on keeping a fun and engaging work environment!  

While our organization continues to grow, we are at the heart of all that we do, a family organization. Our “mom and pop” approach gives us several advantages and really sets us apart from today’s corporate climate. Our organization is known for honest and fair dealings, quality service, and long-term community-based relationships with employees, customers, and vendors.  

 

JOB DUTIES:  

  • Making outbound phone calls  
  • Receiving inbound phone calls  
  • Setting service appointments  
  • Service reminders  
  • Survey follow-up  
  • Service shuttle coordination  
  • Ask customers qualifying questions to uncover needs and directs calls appropriately  
  • Establish relationships with the customers and follow through on commitments made  
  • Ensure Service Advisors receive messages promptly  
  • Participate in team and process development- keeping positive relationships with the service team and dealership departments to reduce conflict and maximize dealer profitability  

 

JOB REQUIREMENTS: While no experience is necessary, an ideal candidate will be dependable, professional, and have a positive, can-do attitude. Other requirements include: 

  • 18 years of age or older.
  • General familiarity with a variety of automobiles.
  • Valid driver's license and clean driving record.
  • Excellent communication and customer service skills.
  • Pre-employment background check and drug test.
  • Must be willing to work as part of a team.
  • Must have basic computer and phone skills.

 

JOB BENEFITS:

  • Growth opportunities
  • Fast paced work environment
  • Medical & dental insurance
  • Paid time off
  • 401(k)
  • Vehicle purchase plan

PAY: $20.00/hr - $22.00/hr  

Equal Opportunity Employer

Job Tags

Full time,

Similar Jobs

Crusoe

University Software Engineer - Intern Job at Crusoe

 ...problems that benefit our customers, grow our business and create a positive impact in reducing global emissions. As a Software Engineer Intern at Crusoe, youll join a growing, diverse, and mission-driven team building a new cloud infrastructure from the ground up... 

Booking with Brooke

Sports Travel Agent (Virtual) - Entry Level Job at Booking with Brooke

**Position Overview:**As a Sports Travel Agent, you will be responsible for assisting clients in planning and booking sports-related travel experiences. You will work closely with our team to create custom itineraries that include attending major sports events, exploring... 

University of Alabama, Birmingham

Neurodiagnostic Assistant - Seizure Monitoring Unit - PM | University of Alabama, Birmingham Job at University of Alabama, Birmingham

 ...part of UAB Medicine, you join a nationally ranked academic medical center committed to education and advancing medical science through...  .... This is an entry level position requiring no prior experience performing neurodiagnostic studies. This position does not analyze... 

Superior Contracting & Maintenance

Carpet Cleaning Job at Superior Contracting & Maintenance

 ...Contracting & Maintenance, we are currently seeking experienced carpet cleaners to join our team. As a carpet cleaner, you will be responsible...  ...to carpets and floors, and using truck-mounted equipment to clean and restore carpets in residential properties. Your attention to... 

Refined Hospice and Home Health

Registered Nurse - Part Time Job at Refined Hospice and Home Health

 ...Refined Hospice and Home Health - Immediate Opportunity for a Part-Time RN Are you a highly skilled and compassionate RN seeking a rewarding...  ...home including private home, assisted living, and skilled nursing facility Location: Refined Hospice and Home Health SLC 623 East...