Associate Client Services Job at Pacer Staffing, Austin, TX

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  • Pacer Staffing
  • Austin, TX

Job Description

Job Tittle: Client Services Associate (Hybrid)

Duration: 6 M onths (Temp to Hire)

Location: Austin DFW Oxford MS or Rochester NY. Also Colorado

Note:

  • Training is 85 CST (4 weeks).
  • Once out of training hours will be anywhere from 7a 7p and the candidates must be able to work during those hours with no exceptions.
  • This is a Hybrid with 1 day required in office. Day of the week varies based on site and may change with business need. As of right now the one day a week in the office is Tuesday for DAL/AUS/ROC and Wednesday for OXF.

Job Description:

  • Interfaces with customers to resolve 1st and 2nd tier/escalated customer service issues. Investigates analyzes coordinates and tracks moderately complex customer issues.
  • Conducts research as needed. Escalates issues for action as appropriate to more senior or specialized staff for immediate action.
  • Creates and maintains logs reports records and files.
  • Makes proactive calls to determine issues requiring close attention identifies problems and works through to resolution.
  • May interface with offshore call center to answer questions on process or specialized situations.
  • May perform order fulfillment. Receives orders reconciles information tracks on spreadsheets and follows up with customers.
  • May prepare customer billings answer questions about billing and coordinate resolution of billing issues with collections and/or other departments.
  • Performs other duties as assigned such as special projects.

Job Qualifications Education Experience Knowledge and Skills:

  • High school diploma or equivalent
  • Typically requires 2 years related experience (college education may count for related experience)
  • Works under limited supervision
  • Responsible for completing assigned tasks within guidelines.
  • No direct reports
  • Industry or functional experience highly preferred
  • Requires extensive knowledge of the companys products and services.
  • Strong MS Office skills: May need to create spreadsheets and presentations.
  • Excellent verbal and written communication skills
  • Excellent customer service skills
  • Intermediate math skills
  • Advanced problemsolving skills
  • Ability to work under pressure and remain flexible to changing schedules and demands.
Ability to understand respond and resolve a wide range of customer issues that are complex in nature

Job Tags

Immediate start, Offshore, Flexible hours, 1 day per week,

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