MedicOne Medical Response is a leader in pre-hospital medicine and healthcare transportation system design and operations. Since 1999, we've grown from 2 ambulances and 8 employees to a fleet of 100+ vehicles and 500 team members. MedicOne Medical Response was named to the 2014, 2015, 2016, 2017 and 2019 Inc. Magazine 500|5000 fastest growing companies in America list. The winner of a Stevie Award for outstanding healthcare and several Star of Life awards; we pride ourselves in an Organizational Culture that is welcoming, caring, accountable, and fast-paced.
MedicOne Medical Response provides emergency medical ambulance services to facilities and communities in Texas, Tennessee, Mississippi and Illinois. We are the primary Veterans Affairs health system ambulance provider for North Texas, Southern Illinois, Southern Indiana and Western Kentucky. A nationally known and respected disaster response provider; we are partnered with several state EMAC’s and well as a national federal ambulance contract through FEMA for national disaster deployments. In our over 22 years of operation we have transported over 1,000,000 patients.
If you are Driven, Empathetic, Engaging, and Adaptable, you will fit right in! We are a team of growth-minded, customer-centric, and entrepreneurial go-getters and as our newest team member you will serve as an integral part of our organization by leading through inspiration, professional growth and development, providing outstanding patient care all while serving as an ambassador for mitigating safety and risk incidents, improving workplace culture with a positive attitude and being a patient advocate.
At MedicOne Medical Response we firmly believe it's not just about the destination, it's about the journey! It's about who you become along the way, the people you meet, the connections you make and the experiences that you have that shape the kind of healthcare professional you become. We invite to join us as we build a new culture in EMS.
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POSITION TITLE: Ambulance Dispatcher
Reports to: Supervisor
Employees Supervised/Directed: None
POSITION PURPOSE AND SUMMARY
Under direction of the Communications Supervisor and MedicOne Medical Response management, the ideal Communications Specialist (“incumbent”) will perform duties associated with answering calls and communication with and dispatching ambulances to the sick and injured in accordance with all applicable laws, regulations, and MedicOne Medical Response communications protocols and operational policies.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
The incumbent must possess and apply knowledge and skills necessary to perform the duties of a communications specialist, in a dignified and compassionate manner, including:
The incumbent must perform all job responsibilities in a manner that protects patient privacy:
The incumbent must also:
QUALIFICATIONS
Educational Requirements
The incumbent must have a minimum of either a high school diploma or a GED as evidence of completion of a high school education.
Certificates, Licenses And Registrations
The incumbent must possess and maintain a valid driver's license, current American Red Cross CPR for the Professional Rescuer and/or American Heart Association BCLS certification and/or ASHI CPR for the Professional Rescuer.
MENTAL REQUIREMENTS OF THE POSITION
DISCLAIMER
The information provided in this description is designed to indicate the general nature and level of work performed by incumbents within this position. It is not to be interpreted as a comprehensive inventory of all duties, responsibilities, qualifications and working conditions required of employees assigned to this position. MedicOne Medical Response has the sole discretion to add or modify the duties of the position and to designate other functions at any time. This position description is not an employment agreement or contract.
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